Order tracking

Where is my order?

Enter the order number from your confirmation email together with the billing email you used at checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Finding your order number

Confirmation email

The order number is in the subject line and repeated at the top of the message. Search your inbox for "PestSyn".

Your account

If you created an account, sign in and open Orders to see status, tracking links and invoices.

Go to orders →

Card statement

The descriptor on your statement includes a short reference that we can match to the order.

Tracking has not moved in a while

The label was created but the carrier has not scanned it

Labels are printed in the evening, but carriers collect the next morning. A parcel can sit at "label created" for up to 24 hours legitimately.

The scan has not changed in two business days

Email us the order number. We will open a trace with the carrier, which usually shakes something loose within a day.

Tracking says delivered but nothing arrived

Check the side door, garage and any neighbour who signs for parcels. If it is genuinely missing, tell us within 14 days and we will file a claim and reship.

I never received a confirmation email

Check the spam folder first, then write to us. Occasionally an address is mistyped at checkout, and we can correct it and resend.

Still stuck?

Send the order number and the email used at checkout. We will look it up from our side.

shangru018@gmail.com