Contact

Tell us the pest. We will tell you the product.

Email is the fastest route to a real answer — most messages get a reply the same business day. Include a photo if you can; it saves a round trip.

Email the team
Emailshangru018@gmail.com
  • Emailshangru018@gmail.com
  • HoursEmail answered seven days a week
  • Ships fromOur own warehouse in China
  • DispatchOrders leave the warehouse within one business day

What to include

  • The pest, if you know it — or a clear photo
  • Where you are seeing it: kitchen, crawlspace, lawn
  • Roughly how large the area is
  • For order questions, your order number

Who you are writing to

Product selection

Not sure whether you need a gel bait, a dust or a residual spray? Describe the setting and we will pick the formulation for you.

Order support

Status, dispatch, damaged cartons, missing items. Send the order number and we will check the warehouse record.

Bulk & commercial

Property managers, restaurants, farms and multi-unit operators: ask for volume pricing and a recurring supply schedule.

Quick answers

Do you take orders by phone?

We do, but email leaves a written record of the dosage and product you were recommended, which is worth having. Phone lines are open Monday to Friday 8am–6pm ET, and Saturday 9am–2pm.

Can you tell me if a product is legal in my state?

Yes. Restricted-use products vary by state, and a few cannot ship to certain addresses. If something in your cart cannot legally ship to you, we will contact you before the card is charged.

How fast do you reply?

Most emails are answered within a few business hours. Messages that arrive over the weekend are handled first thing Monday.

Do you visit homes to treat pests?

No. We are a supplier, not a service company. What we provide is the product, the dosage and the placement plan so you can treat the problem yourself.